Faqs

How can I pay?

We accept payment by most debit and credit cards.  If you pay by credit card a 2% fee is added. We also accept payment by bank transfer, bankers draft, cheque or cash.

 

Do I get a guarantee?

Yes.  All of our PVCu products come with a 10 year guarantee against PVCu discolouration and water ingress in double-glazed units.  Hardware carries a 12 month guarantee and timber products usually carry a 30 year rot guarantee (terms and conditions apply).

 

Can I fit my own windows?

Yes.  We are happy to provide a supply-only service.  But please be aware that you will need a FENSA certificate if you’re fitting windows to a residential property.  This is only available from a FENSA registered installer, such as us. Please check with us or your local building control department before fitting your own windows.

 

Do I need planning permission for a conservatory?

Depending on the size, location and any previous extensions to your home, you usually don’t need planning permission.  However, we can only advise as to what is generally permitted.  Ultimately, it is your responsibility to ensure that all relevant permissions are in place before work begins.

 

Do you offer a ‘window scrappage scheme’, a BOGOFF (buy 1 get 1 free) or a buy now pay later arrangement?

No. We don’t do gimmicks at Moorview Windows Ltd.  We just offer genuine, high-quality products at competitive prices, 365 days of the year. There’s no pushy salesmen here!

 

How do I know what my conservatory will look like?

We have full computer-aided design facilities which we can use to show you the different styles and options to suit your home’s individual requirements.